Terms & Conditions

Terms and Conditions for Jordan Luxury Suites

Tariffs are Quoted: Inclusive of VAT. In South African Rands (ZAR). Subject to availability.

Tariffs Changes: All tariffs quoted are subject to change, without prior notice, however, rates quoted for confirmed bookings will be honoured.

Tariffs Include: Luxury accommodation, tea, and coffee, 1 free wine tasting. If your room rate includes breakfast at The Bakery at Jordan,  between 08h00 and 11h00.

Tariffs Exclude: Wine purchases, gratuities, laundry services, transfers and airport transfers. Lunch or dinner served in the Bakery or the Restaurant.

Accommodation: Thirteen luxury air-conditioned suites, two of which are two-bedroom suites, all individually and uniquely decorated. All suites include an en-suite bathroom, Egyptian cotton linen, fragrant toiletries, plush bathrobes, Nespresso coffee machines, possibility to have a mini bar stocked, complimentary bottle of Jordan wine, veranda with vineyard /garden views, fire place (in 9 of the 13 suites), free Wi-Fi and satellite TV.

Peak Season: During peak season the following payment and cancellation policy applies:
A 25% non-refundable and non-transferable deposit is payable within seven (7) days from the date of confirmation for all bookings between 15 December and 10 January. Please note that the full balance of payment is due by 1st November for bookings between these dates. This is non-refundable. If full payment is not received by the due date the booking will be released.

Minimum stay: Please note that during high/peak/festive season we operate a dynamic minimum night stay policy whereby we will seek to accommodate any length of stay provided that the booking does not create an unsellable night.

Wine Farm Activities: Wine cellar tours, wine tastings, vineyard tours, picnics available through the Bakery on the verdant lawn.

Low Season: To secure your reservation a minimum amount equal to the first night’s stay is required within 7 days of the requested booking. The remaining balance of the payment is due 30 days prior to the date of arrival. Should payment not be received as stipulated, Jordan Luxury Suites reserves the right to cancel the reservation.

Payment: Below, please find our banking details for EFT payments. Should you wish to supply credit card details, kindly fill out your details on the credit card authorisation form.

Acc: 270 294 988
Branch: 050 610
Swift code: SBZAZAJJ
Iban Number: 270 294 988 050 610 SBZAZAJJ

Please remember to use “ACCOMMODATION” followed by your booking number as your reference.

The following cancellation fee applies on the full value of the booking:

  • If cancelled within 30 days prior to arrival – 25% cancellation fee
  • If cancelled within 14 days prior to arrival – 50% cancellation fee
  • If cancelled within 7 days prior to arrival or no show – 100% of cancellation fee

The following cancellation guidelines applies to group bookings:

  • If you have booked for 3 or more suites and cancel within 30 days of arrival, you will be liable for 50% of the cost.
  • If cancellation takes places within 7 days of arrival, 100%
  • For 3 to 12 suites – if cancelled within seven days prior to arrival or no show, will be subject to a full cancellation fee of the value of the accommodation booked.

Children: We accommodate children over the age of 12. Any child under the age of 12 will be permitted at management’s discretion.  If Jordan Luxury Suites is booked exclusively children of any age will be allowed. Nanny/babysitting facilities are not available. Infants 0-2 years are accommodated free of charge. For all children under 12 an indemnity form would need to be signed by a parent/legal guardian of the child being accommodated. Any breakages or damages incurred will be charged to parent/legal guardian’s bill and paid for on check-out. No additional beds can be placed in the parents/ guardian’s room for the child and a separate room will need to be reserved.

Arrival/ Departure: Check-out time is 11h00 the morning of your departure. If you would like a late check-out, please contact reception on +27 (0)21 881 3048, the day before you depart to see if this can be arranged. If no arrangements have been made, a half day rate will be charged to your suite, and settled upon departure. If a late check-out is not possible, we will be more than happy to store your luggage securely for you until such time as you are ready to depart. Check-in time is available from 14h00 until 18h00. Should you be unable to check in between these hours please notify us as soon as possible, in order for us to arrange a reasonable check-in time accordingly.

Smoking: South Africa has strict non-smoking laws associated with public spaces and guest accommodation. The Jordan Luxury Suites are a smoke-free establishment.  Please consider other guests by only smoking in designated areas such as the car park and lawn area in front of the wine cellar.  Please refrain from smoking in your suite or on the veranda. Guests who smoke in their suites will be charged for any resulting damage and dry-cleaning costs of the furnishings.

Pets: No pets are allowed to overnight in suites nor on the property.

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